Pocket Pussy Heater

Have a Question? Let Us Clear Them Up!

Account FAQs

1. How do I create an account?
2. Do I need an account to place an order?
3. How do I reset my password?
4. Can I change my email address or personal details?

Order FAQs

1. How do I order?
2. How do I track the status of my order?
3. I found that the address is wrong / I chose the wrong style! Can I change it?
4. How can I cancel my order?
5. How do I get a promo code?
6. I did not get the order confirmation email, what happened?
7. Can I pre-order an item that is sold out?

Product FAQs

1. What materials are used in your products?
2. Do you offer customization options? And how long to get it?
3. Are your products eco-friendly?
4. Products showing as sold-out. What should I do?

Payment FAQs

1. What payment methods do you accept?
2. Are my payments secure?
3. Which currencies can I shop in?
4. I'm having trouble completing my payment?
5. Why does my card payment fail?

Shipping & Delivery FAQs

1. Are all orders and packages confidential?
2. Where do you ship from and how long does it take to arrive?
3. Will I be charged Taxes or Import fees?
4. Which couriers will be used for delivery?
5. Why is my order delayed?
6. My package has been shipped, but I entered the wrong address. Can I still update it?
7. My tracking says delivered, but I didn't get it!
8. I'm missing an item from my order – what should I do?
9. Do you ship worldwide?

Refund, Returns & Exchange FAQs

1. What if my product arrives damaged, defective, or incorrect?
2. How do I return my order?
3. What are the conditions for returning my product?
4. When will I get my refund?
5. Can I exchange my product?