Simply click on the Account icon at the top of the page, then select Create Account. Fill in your name, email address, and set a password.

No, you can check out as a guest. However, creating an account will make it easier for you to track your orders, manage your addresses, and view your purchase history.

Click on “Forgot password” on the login page, and follow the instructions sent to your email.

Yes, simply log into your account, go to Account Settings, and update your information.

Our products are made from body-safe silicone/TPE and comply with relevant EU standards. These materials are non-toxic, hypoallergenic, and highly durable — commonly used in high-quality intimate products.

We also have the relevant certifications, if you need to check the details, please enter into this ROHS & CE Certification Report

Yes, we offer customization for certain products.

The production cycle for customized products usually takes 30 to 45 days. These products will be shipped from the factory warehouse. Additionally, it will take 5 to 12 working days for delivery.

Please contact us at info@pocketpussy.co.uk for more details.

Yes, many of our products are designed with sustainability in mind. We use eco-friendly, body-safe TPE/silicone materials and our products comply with relevant EU environmental and safety standards, including CE and RoHS certifications, ensuring they are manufactured responsibly and with minimal environmental impact.

If the item you want is still listed on our website but is out of stock, reach out to us at info@pocketpussy.co.uk. We'll check its availability status and ensure you're provided with all the relevant product details.

Shopping in our store is a breeze. Adding items to your cart is simple. You can carefully review every detail of your order, and when it's time to pay, our secure checkout process allows you to enter your payment information with ease and confidence.

Once your order is shipped, we will send a tracking number to your email address. The delivery service is the local post office such as USPS. And It has a track number. You can track the order status on: 17TRACK or your local post office website.

If there is an error in the product or delivery address on your order, please first provide us with the correct information. We will verify the status of your order and confirm whether any changes can be made.

• If your order has not yet been shipped, we can update the product or address details immediately.
  
• If your order has already been dispatched, unfortunately, we are unable to make any changes at this stage. Thank you for your understanding, as our shipping partners do not accept changes or returns once an item is in transit.

We recommend closely tracking your parcel and contacting the courier directly to see if they can accommodate your request.

We do support order cancellations. When requesting a cancellation, please share your reason so we can improve our service. Our cancellation policy is as follows:

• (a) Cancellation within 12 hours: 5% transaction fee (charged by PayPal/bank).
• (b) Cancellation within 12–24 hours: 20% fee.
• (c) Once shipped, the order cannot be canceled.

If your order has already been shipped: Cancellation is no longer available. Once the package is in transit, it becomes difficult to intercept and halt the delivery process.

For promo codes, here’s how you can obtain them:

• Check our store homepage first: Most ongoing promotions and discount codes are listed there. You can directly access them.
  
• For orders over £500: Feel free to contact our customer support team—they can provide exclusive bulk-purchase discounts or tailored promo codes for larger transactions.You can reach us via email, phone, or live chat for assistance with your order.

Normally, after you place an order, the system will automatically send an order confirmation email to the email address you provided during the checkout process. If you haven't received it, please first double-check whether the email address you entered is correct. Also, it's possible that the email might have been filtered into your spam or junk mail folder, so please check those folders as well.

If you still can't find the relevant email information after these checks, you can contact our customer service. We will be able to assist you in verifying the status of your order.

Of course, if you would like to pre-order, please contact us via email: info@pocketpussy.co.uk.

We currently offer these payment methods.

• Credit Card - VISA, Master Card, American Express, JCB
• Debit card
• Paypal
• Apply pay
• Google pay
• Klarna/Afterpay

Yes, it’s 100% Secured. We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

British Pound will be the default currency in our store. If your local currency is unavailable, your order will be charged in GBP for a competitive exchange rate.

Please double check that your shipping and billing details are complete and correct, and try to check out using a different web browser or try again with an alternative payment method. If you still have an issue, please let us know, or contact your bank about the payment.

Payment failures are commonly caused by the following reasons:

• Card Declined (e.g., insufficient funds, suspected fraud).
  
• Incorrect Information (e.g., card number, CVV, expiry date).
  
• 3D Secure Authentication Failure (if your card requires additional verification).
  
• Payment Limit or Card Restrictions (set by your bank or card issuer).
  
• Bank Processing Issues (temporary connectivity/authorization errors).
  
• International Card Restrictions (geographic or currency limitations).
  
• If your payment fails, please contact your bank or card issuer immediately to clarify the specific cause and resolve the issue.

Yes, please do not doubt our professionalism! We have been in the adult products industry for 10 years. We absolutely respect the privacy of our customers. Your order is only known to you. And we ensure that the packages sent from our store are 100% privately packaged. Except for the necessary customer address and contact information, there is no other text description. Please rest assured to buy!

We have warehouses in the United States, Germany, the UK, Canada, and Australia. Orders are prioritized for shipment from the nearest available warehouse. If items are out of stock locally, we will arrange delivery from another warehouse. General shipping timelines are as follows:

Typically, UK orders take 2-7 working days, while orders to other countries take 5-12 working days, depending on the delivery address.

Please note that the specific delivery time for your order will be displayed in the shipping details on your order page. This information is the most accurate and up-to-date for your shipment.

Our tax/duty policy varies by region. Please review your local tax regulations for details, or contact our support team for guidance.

• UK Customers: All shipments are entirely tax-free.

However, for other countries, some of our heavier sex torso or ass sex toys items may require additional shipping charges, the exact amount depends on the delivery location and the logistics service you choose.

If you encounter unexpected fees upon delivery, please contact us right away—we’re here to help!

Courier companies include UPS, DHL, FedEx, USPS, and shipping couriers available in your country.

We strive to deliver your order within our standard time frames, but sometimes delays occur due to factors beyond our control. If this happens, we’ll do our best to notify you in advance. If you haven’t received any updates and your order is running late, please get in touch with us so we can look into it and keep you informed. Your satisfaction is our priority, and we’re here to help!

We sincerely apologize, but once a package has been shipped, we are unable to modify the delivery address. We recommend:

• Tracking your package closely via the provided logistics link.
• Contacting the courier directly for further assistance—they may be able to help reroute your package.

We totally get how frustrating this can be! Before reaching out, please double-check around your home, and ask family members or neighbors—sometimes packages are received by someone else and accidentally set aside.

If your order still doesn’t turn up, don’t worry! Our Customer Care team is here to help. Just contact us at info@pocketpussy.co.uk, and we’ll investigate further to resolve the issue. Your satisfaction is our priority!

We apologize for the inconvenience! Here’s how we can help:

• Split Shipments: Your order may have been split into multiple packages for faster delivery. Check your email for separate tracking updates.
• Missing Item Confirmed: If we verify the item was not shipped, we’ll dispatch it immediately.

Required: Share photos of the outer box and shipping label to assist our investigation.Contact us at info@pocketpussy.co.uk —we’ll resolve this promptly!

We ship almost worldwide. Nonetheless, there is a small list of countries that we cannot accept deliveries to. This is mostly down to international embargoes or problems getting goods through customs. You will be notified if we’re unable to ship to a specific location.

If your product arrives damaged, defective, or incorrect, please:

• Submit Evidence: Send photos or videos of the issue to our support team for verification.
• Assessment: Once confirmed, we’ll review the case and offer a resolution (refund, replacement, or other solutions) based on the product’s condition.
• Resolution: Rest assured, we prioritize quick and fair resolutions through our comprehensive after-sales process.

Contact us immediately, and we’ll ensure the matter is resolved smoothly.

You can return your online order within 2 days of receiving it. To start the process, please notify our support team at info@pocketpussy.co.uk.

Before proceeding, make sure your items are eligible for return by checking our Returns & Returns Policy here. This page also includes detailed instructions to guide you through the process.

You can return your order within 48 hours of receiving it. For your return to be accepted, the item must meet the following conditions:

• Unused and Unworn: The item must be in the same condition as when you received them—unworn, unwashed, and not put in a dryer.
• No Damage or Stains: The item must not be stained, damaged, or altered in any way.
• Good Packaging box: The packaging box must be in good condition, and all original tags (sewn-in or hang tags) must still be intact.

Please ensure your return meets these conditions to avoid any delays or issues with processing. If you have any questions, feel free to contact us!

Once we receive and inspect your return, we’ll send you an email to confirm its arrival and let you know if your refund has been approved or rejected. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 1-2days.

If you haven’t received your refund yet, we recommend:

• Checking your bank account again.
• Contacting your credit card company, as it can sometimes take time for the refund to appear.

If you’ve done all of the above and still haven’t received your refund, please reach out to us at info@pocketpussy.co.uk. We’re here to help!

Yes, exchanges are possible, but they are subject to conditions.Please check our return policy to ensure your item qualifies!

If your product meets our return criteria, we can accept the return. Once we receive the returned item, we’ll send you a replacement of a similar price that you’ll love.

If your product doesn’t meet the return conditions, we won’t be able to process an exchange.