100% Satisfaction Guarantee
Thank you for choosing Pocketpussy.co.uk. We guarantee that all products have been strictly inspected by our quality inspectors before shipment, but due to uncontrollable factors during transportation, some products will inevitably be damaged.
When you receive the package, please check the product to make sure it is in normal condition. If there is a quality problem not caused by your personal factors, please keep all the packaging of the product, take a good photo, and do not use it. Contact us by email at info@pocketpussy.co.uk within 24 hours, and we will reply within 24 hours.
If the product is confirmed to have quality problems or is damaged during transportation, we will provide you with a return or exchange service.
30-Day Satisfaction Promise
If for any reason you are not satisfied with your purchase within 30 days of receiving your order, and the item is unused and unopened, you are entitled to a free return and full refund.
If the item has been opened or used, we regret that we cannot accept returns due to the intimate nature of adult products and hygiene considerations. However, we do encourage you to get in touch with us at info@pocketpussy.co.uk. We will assess your situation on a case-by-case basis, and if your request is deemed reasonable, we may offer a partial refund of 20%-40% as a gesture of goodwill.
European Union 14 Day Cooling-Off Period
If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, with packaging untorn and unused.
Damage Compensation and Warranty
Due to the special nature of sex toys, for hygiene reasons, all our sales are final. We only refund or replace products that are defective upon arrival. We do not provide refund services for other reasons.
- Returns are not accepted if the packaging is not original, complete, undamaged, and unused. We will not accept returns once the plastic bag is opened, unless the product is defective or damaged when opened.
- No return/exchange if the item is damaged due to improper use.
- Disliking an item after use is not considered a defect; no refunds can be issued in such cases.
We appreciate your feedback to help us and our manufacturers avoid repeated issues.
Wrong Item Received
Despite strict checks, mistakes may happen. If you receive an incorrect item, please contact us. If confirmed, we will send the correct product or issue a full refund.
Return Process
- Contact us within 12–24 hours of receiving the item and provide photos/videos.
- We will review your case and confirm responsibility.
- We will offer a solution:
- If you are willing to keep the item, we may offer a discount.
- If you prefer a return, we will bear the shipping cost. Email info@pocketpussy.co.uk for the correct return address. Include your name and order number.
Please allow up to 3 business days after we receive your return to process a refund or exchange.
Order Cancellations
Orders begin processing within 12 hours. Please confirm your order carefully before submitting.
- (a) Cancellation within 12 hours: 5% transaction fee (charged by PayPal/bank).
- (b) Cancellation within 12–24 hours: 20% fee.
- (c) Once shipped, the order cannot be canceled.
For cancellation, contact us via email or online chat promptly:
Email: info@pocketpussy.co.uk
Address Corrections
You are responsible for entering the correct shipping address. Inaccuracies (including apartment/suite numbers) may result in delivery issues.
To change the address, contact us within 12 hours. After that, it cannot be changed. We are not responsible for losses caused by incorrect addresses.
Back Orders
We strive to keep all catalog items in stock, but supplier delays may cause backorders. Available items will be shipped immediately; backordered items will be shipped later with no extra shipping charge (not applicable to international orders).
If an item is not in stock, we will notify you by email.
How Long Will It Take to Receive a Refund?
If eligible, refunds will be processed within 3 business days of receiving your return. PayPal refunds may appear within 1 hour; credit card refunds within 24 hours.
If more than 15 business days have passed since we approved your return, please contact us at info@pocketpussy.co.uk.
Who Pays the Return Shipping Cost?
If the product is incorrect or defective, we will cover the return shipping cost. If the return is for no reason, the customer will pay. Contact us first before returning:
Email: info@pocketpussy.co.uk
