250ml Premium 2 in 1 Odourless Water-Based Lube Gel

Description

Our aim is to offer you the best shipping options. We hold stock in our Leicester and Dunstable warehouses, and your order will be dispatched from the nearest site whenever possible. If an item is out of stock locally, we’ll arrange shipment from the alternative warehouse.

Processing Time:

Your order will typically be processed within 8-12 hours after payment confirmation.

Shipping Time: 1-3 working days🚚

We always strive to ensure prompt dispatch and reliable tracking for all orders. You will receive a tracking number as soon as your item has been shipped. You can also enter your details on our Order Tracking page to check your delivery status at any time.

Not in the UK? Please see our Shipping Policy for more details!

🔔Please Note:

Depending on stock availability, your items may arrive in separate parcels. This is perfectly normal and does not affect your overall delivery time.

While uncommon, international deliveries may still be subject to delays caused by customs checks or adverse weather conditions. We appreciate your patience should this occur.

If you have any questions about your delivery, please contact us at 📩 info@pocketpussy.co.uk — we’re here to help.

At PocketpussyUK, we understand how important your privacy is. That’s why every order is packaged with complete discretion from start to finish.

✅ Plain, Double-Layered, Unbranded Packaging

Your parcel will arrive in discreet double-layer packaging. The outer box is plain and completely unbranded, with no logos, product names, or any indication of the contents inside. Nothing on the packaging will reveal that it's an adult product — your privacy is fully protected.

✅ Discreet Sender Information

Your parcel will only display the delivery name and address you provided — there will be no mention of adult products or our brand anywhere on the packaging.

✅ No Invoices or Promotional Material

We do not include printed invoices or promotional leaflets inside your parcel. Your order is kept as discreet as possible.

✅ Secure and Professional

We take great care to ensure your parcel is securely packed for transit. Whether it's a small pocket pussy or larger sex dolls, everything is cushioned and sealed for a safe and private delivery experience.

Discreet Packaging Example

If you have any concerns about packaging or delivery, feel free to get in touch at info@pocketpussy.co.uk. Your pleasure is personal — and we treat it that way.

Returns & Refunds Within 30 Days (Quality Issues)

If for any reason you are not satisfied with your purchase within 30 days of receiving your order, and the item is unused and unopened, you are entitled to a free return and full refund.

If the item has been opened or used, we are unfortunately unable to accept returns due to the intimate and hygienic nature of adult products. However, you are welcome to contact us at info@pocketpussy.co.uk. We will review your case individually and, where appropriate, may offer a goodwill partial refund of 20%–40%.

Exchanges for Quality Issues

If, within the 30-day period, your product develops a serious quality issue — and has been used correctly and without excessive force or misuse — you may request an exchange.

Qualifying defects may include:

• Silicone/TPE product structure damage
• Separation or leakage between internal and external layers
• Severe warping or deformation not caused by improper handling
• Detachment of suction base or internal skeleton (in torso or ass toys)
• Major moulding faults or visible material imperfections

In such cases, we will gladly send you a replacement of the same product, or offer a similar item of equal value, at no additional cost.

✅Please ensure the following to qualify:

• The issue is not caused by misuse or improper handling
• You contact us within the 30-day period
• You provide clear photos or a video showing the issue

📩 To start the exchange process, simply email us at: info@pocketpussy.co.uk

🔔Please Note:

This exchange option is available once per order.

Due to the intimate nature of our products, used items that are not defective cannot be returned unless they fall under this guarantee.

Your satisfaction means everything to us — and we’re here to help.