Customer Help
Common purchase queries answered
Orders and Shipping
Free Shipping (7 – 15 business days) and Expedited Shipping (3 – 6 business days). For more details, please view our Shipping Guidelines page.
Just register on the My Account page. https://pocketpussy.co.uk/my-account/
We can change the shipping address within 1-2 business days of receiving an order. If you would like to update your address, please contact us. Email: [email protected]
However, we do not support changing the shipping address after shipments have begun. Therefore, please make sure the shipping address is correct before shipping.
AIRMAIL
Delivery speed: 7-15 days.
The delivery service is the local post office such as USPS. And It has a track number.
You can track the order status on : http://www.17track.net/index_en.shtml or your local post office website
UPS / DHL
Delivery speed: 3-6 days. Tracking website: http://www.dhl.com/ https://www.ups.com
No, we won’t. Safe payment. Don’t worry about anything, make sure your information is only known to you, then it won’t be saved. See our Privacy Policy for details.
We do not charge any other fees. The price you see is the final price.
We will ship it to the UK. Buyers are fully responsible for complying with their country’s laws, customs regulations, taxes, and duties.
Absolute privacy package.
If you need to swap an item
Returns and Exchanges
Please contact [email protected] or the customer service agent on the website if you need to refund or return your order. For sanitary purposes, All sales are final, When you receive your package, promptly check the items to make sure the items are in working condition. More Please click our return page.
If the products delivered to you are completely different from the one you order and we confirm that the error is on our part, We will send you the correct product or a full refund(if you don’t want we resent the correct item to you, we will full refund to you ).
Even though all items have been QC before shipment, the damage that occurred in transportation is inevitable. If your items are received defective, please contact us within 48 hours of delivery via Customer Service Email [email protected]
If you have any further questions or problems, please email us at [email protected]
If you have any further questions or problems, please email us at [email protected]
After receiving the order, we can change the shipping address within 1-2 business days. If you want to update your address, please contact us. Email: [email protected]
However, we do not support changing the shipping address after shipping has started. Therefore, please make sure the shipping address is correct before shipping.
Order processing starts within 12 hours of receipt of your payments. So, please make sure your order is correct before you hit the submit button.
(a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee)
(b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
(c). If we have already shipped your order, then the order cannot be canceled, please understand.
For any cancellation request, You must notify us in time via email or online chat.
Yes. please email us at [email protected]