Customer Help
Common purchase queries answered
Orders and Shipping
Simply register at my account page. https://www.pocketpussy.co.uk/my-account/
We offer both free shipping and expedited delivery shipping options. Typically, UK orders take 2-7 working days, while orders to other countries take 5-12 working days, depending on the delivery address. Expedited shipping requires additional corresponding shipping costs; please refer to our shipping guide for more details.
Once your order is placed, you can request a change of delivery address within 12-24 hours. If you wish to update the address, please contact us at [email protected].
Please note: Delivery addresses cannot be changed after dispatch, so make sure to confirm the correct address before shipping.
Once your order is shipped, we will send a tracking number to your email address. The delivery service is the local post office such as USPS. And It has a track number. You can track the order status on: http://www.17track.net/ or your local post office website.
No, we won’t. Safe payment. Don’t worry about anything, make sure your information is only known to you, then it won’t be saved. See our Privacy Policy for details.
We do not charge any other fees. The price you see is the final price. It is important to note that we ship completely free of charge within the UK. However, for other countries, some of our heavier items may require additional shipping charges, the exact amount depends on the delivery location and the logistics service you choose.
We will ship it to the UK, European countries, USA, Canada, Australia and other countries. Buyers are fully responsible for complying with their country’s laws, customs regulations, taxes, and duties. If you have any questions, please feel free to contact us. Our email: [email protected] or call us directly: +1 (203) 548-9557.
Yes, please do not doubt our professionalism! We have been in the adult products industry for 10 years. We absolutely respect the privacy of our customers. Your order is only known to you. And we ensure that the packages sent from our store are 100% privately packaged. Except for the necessary customer address and contact information, there is no other text description. Please rest assured to buy!
If you need to swap an item
Returns and Exchanges
Please contact [email protected] or the customer service agent on the website if you need to refund or return your order. For sanitary purposes, All sales are final, When you receive your package, promptly check the items to make sure the items are in working condition. More Please click our return page.
If the products delivered to you are completely different from the one you order and we confirm that the error is on our part, We will send you the correct product or a full refund(if you don’t want we resent the correct item to you, we will full refund to you ).
It is worth noting that although all products are strictly quality-checked before shipment, accidents that occur during transportation are often unpredictable and inevitable.
Therefore, if you are unfortunate enough to encounter such a thing, don’t worry. You just need to take a photo of the damaged goods and contact us within 48 hours through the customer service email [email protected] or call us: +1 (203) 548-9557.
After we confirm, we will re-ship or refund you in full. Strive to make you satisfied!
If you have any questions or concerns about returns please contact us by emailing: [email protected]
If you have any further questions or problems, please email us at [email protected]
Once your order is placed, you can request a change of delivery address within 12-24 hours. If you wish to update the address, please contact us at [email protected].
Please note: Delivery addresses cannot be changed after dispatch, so make sure to confirm the correct address before shipping.
Order processing starts within 12 hours of receipt of your payments. So, please make sure your order is correct before you hit the submit button.
- (a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee)
- (b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
- (c). If we have already shipped your order, then the order cannot be canceled, please understand.
For any cancellation request, You must notify us in time via email or online chat.
Of course, if you would like to pre-order, please contact us via email: [email protected]
Any other questions?
Please contact us below.