In-stock PocketPussy products (UK warehouse):

• Processing time: 6–12 hours
• Delivery time: 1–3 working days

Our UK warehouses are located in Leicester and Dunstable, and orders will be shipped from the nearest available warehouse whenever possible.

Out-of-stock PocketPussy products:

Shipped from our international warehouses in the US, Europe or Hong Kong.

• Processing time: 12–24 hours
• Delivery time: 4–7 working days (depending on location).

Express shipping is available at an additional cost. The exact fee will be shown at checkout.

No. All orders are shipped in discreet packaging.

Your order will arrive in a plain, unmarked cardboard box with no PocketPussy branding, product details or logos visible on the outside.

If you experience any issues with your purchase, please contact us at: info@pocketpussy.co.uk

Our customer support team will carefully review your situation and work with you to find the most suitable solution, whether that means a replacement, return, refund or another resolution.

We stand behind the quality of our products and are committed to making sure every customer receives the support they need.

For standard delivery, VAT and import duties are prepaid, meaning you normally won't need to pay anything extra when your order arrives.

In rare cases, customs may apply additional charges. If any extra fees are required, we will notify you beforehand and provide support to ensure everything is handled clearly.